Terms of service
These terms are an agreement between you (the agency or business opening an account, “you”) and Rendella Media, [company type and number], of [registered address] (“we”, “us”). They cover your use of Finchley, the software at this website and the chat widget it produces (the “Service”). By creating an account you accept them.
1. The Service
Finchley lets you build, test and deploy AI assistants for your clients from documents and websites you provide. Assistants answer questions on your clients’ websites through an embeddable widget and may use tools you connect. We host the dashboard and the widget; the language models that generate answers are provided by third parties under your own accounts (section 5).
2. Accounts and agencies
An account belongs to an agency. The person who creates it is the owner and may invite others. You are responsible for everyone you invite, for keeping credentials confidential, and for everything done under your account. You must be at least 18 and able to enter a contract on behalf of your agency.
3. Your clients and their customers
You use the Service to provide assistants to your own clients. You are responsible for having the right to upload each client’s material, for what each assistant is configured to say and do, and for telling your clients how the Service works. For material you upload and for conversations the widget has with your clients’ customers, you (or your client, as agreed between you) are the data controller and we act as your processor under the data processing terms in our privacy policy.
4. Acceptable use
You must not use the Service to break the law, to infringe anyone’s rights, to send unsolicited messages, to attempt to access other agencies’ data, to probe or overload the Service, or to build assistants that give medical, legal or financial advice presented as professional advice without a human review step. We may suspend an account that breaches this section after telling you, or without notice if the breach is serious.
5. Model providers and your keys
The Service calls Anthropic and OpenAI (and other providers you enable) using API keys you supply. Those calls are governed by the providers’ own terms and charged to you by them. We store your keys encrypted and use them only to operate your assistants. You can set a monthly spend limit per client; the assistant hands off to a person when it is reached. We are not responsible for a provider’s outages, price changes or the content of model output.
6. Fees and trial
Every new agency gets a free trial of [14] days with no card required. After that the Service requires a paid subscription, billed monthly in advance by card through Stripe at the price shown on the pricing page when you subscribe, plus VAT where applicable. We may change prices with 30 days’ notice; the change applies from your next billing period. If a payment fails we will tell you and retry; if it is not settled within 14 days the dashboard becomes read-only and, after a further 14 days, assistants stop answering until it is settled.
7. Availability and support
We aim for the Service to be available at all times but do not guarantee it. We may take it down for maintenance, usually outside UK business hours and with notice where practical. Support is by email at [support@ email] on business days.
8. Your content and ours
You keep all rights in the material you upload and in the conversations your assistants have. You give us a licence to store, process and display that material only as needed to run the Service. We keep all rights in the Service, its design and its software. You may not copy, resell or reverse-engineer it.
9. Ending the agreement
You can cancel from the billing page at any time; the Service continues to the end of the paid period. You can remove a client workspace at any time; its widget stops immediately and its data is kept for 30 days in case you change your mind, then deleted. We may end the agreement with 30 days’ notice, or immediately for a serious breach. On ending we delete your data within 30 days unless the law requires us to keep it.
10. Liability
The Service is provided as described and we do not promise it will meet every need or be error free. AI assistants can be wrong; you are responsible for testing and reviewing what your assistants say. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Otherwise, our total liability to you in any 12-month period is limited to the fees you paid us in that period, and we are not liable for loss of profit, business, data or goodwill, or for indirect or consequential loss.
11. Changes to these terms
We may update these terms. We will email account owners at least 14 days before a change that affects you materially. Continuing to use the Service after the change means you accept it.
12. Law
These terms are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction.
Contact
Rendella Media, [registered address]. hello@rendella.media.